SHIPPING AND LEAD TIME
Lead times vary from product to product and are specified on the individual page of each item. If you have a certain deadline you'd like to meet, please let us know at firstname.lastname@example.org and we'll try our best to make that possible.
We ship internationally to selected countries. Please contact us at email@example.com for an estimate.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please note that all items in the RALUCCA brand are handmade. Handmade items have inconsistencies based on the creative nature and each item will look a little different from the next, with slight variations in color and size.
CUSTOM AND PERSONALIZED ORDERS
Please send us an email at firstname.lastname@example.org for any particular requests.
Every piece is made to order and represents a final sale. However, we want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note that due to the handmade nature of our products, there may be slight variations and imperfections in some items. We do not consider them as flaws, but as part of the beautiful characteristics of a handmade item.
We will repair defective or damaged pieces free of charge. An estimate will be given for repair of pieces missing large components on jewelry or for pieces that have been altered by someone other than RALUCCA. Please note that that due to the hand made nature of the products, imperfections will be present. We do not consider then as flaws, but as part of the beautiful characteristics of a handmade item. Please contact us at email@example.com for detailed instructions regarding all repairs.